Order Cancellation Policy

We recognize that order cancellations may sometimes be necessary. The following outlines our policy and procedures regarding order cancellations.

1. Cancelling Orders Before Shipment

For orders that have not yet been shipped, you may request cancellation by reaching out through any of our customer service channels. Upon successful cancellation, you will receive a full refund of 100% of the total amount paid. There are no additional fees for canceling orders that have not been fulfilled.

2. Cancelling Orders After Shipment

Once an order has been shipped, it is no longer eligible for cancellation. In such cases, you may choose to initiate a return after receiving the order. Please follow the return instructions included with your package or contact our support team for further guidance.

3. Refund Details

Processing Timeline: Refunds will be processed within 1–5 business days after your cancellation request has been reviewed and approved.

Return of Funds: Refunds will be issued using the same payment method used for the original purchase. Processing times may vary depending on your bank or payment provider.

4. Customer Support

If you have any questions or need assistance regarding order cancellations, please do not hesitate to contact us through our available communication channels.

Phone: +1 (214) 566-1669

Email: assist@nordarocasa.com

Address: 3824 N Belt Line Rd #189,Irving,TX 75038,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)